Acclaim Lighting is a professional architectural LED lighting brand specializing in high-performance fixtures for commercial, hospitality, and landmark applications. The product portfolio includes linear fixtures, floodlights, grazing lights, aquatic/submersible fixtures, flexible LED tape and tube products, pixel-addressable fixtures, downlights, and integrated control systems. All products are engineered for demanding indoor and outdoor architectural environments where color consistency, durability, and precise optical control are critical.

Acclaim Lighting provides a standard 5-year limited warranty on LED luminaires, covering defects in materials and workmanship under normal use conditions. The warranty applies to the original purchaser and is non-transferable. Coverage includes LED emitters, drivers, and housing components but excludes damage from improper installation, voltage irregularities, physical abuse, or use outside specified environmental ratings. Extended warranty options may be available for specific project requirements.

The warranty covers manufacturing defects in LED emitters, electronic drivers, optical assemblies, and housing components when products are installed and operated per specifications. Exclusions include damage from incorrect voltage supply, improper installation practices, physical impact, exposure beyond rated IP/environmental specifications, unauthorized modifications, and normal wear on consumable components. Proof of purchase from an authorized sales representative is required for all warranty claims.

To initiate a warranty claim, contact Acclaim technical support at support@acclaimlighting.com with your proof of purchase, product serial numbers, detailed description of the issue, and photos documenting the problem. Support will evaluate the claim and, if approved, issue an RMA number for return. Do not return products without an authorized RMA number. Typical claim processing takes 5-10 business days upon receipt of the returned product.

Acclaim Lighting products are sold exclusively through authorized representatives and distributors. This ensures proper technical support and valid warranty coverage. To locate an authorized representative in your region please visit https://www.acclaimlighting.com/pages/find-a-rep, or contact Acclaim directly at (323) 213-4626.

Technical support is available via email at support@acclaimlighting.com. When contacting support, include product model numbers, serial numbers, firmware versions (if applicable), detailed description of the issue, and relevant photos or videos. For urgent project issues, indicate the project timeline in your subject line. Support engineers typically respond within one business day and can arrange phone consultations for complex troubleshooting scenarios.

All technical documentation is available at https://www.acclaimlighting.com/pages/documentation. Resources include product spec sheets, user guides, IES/LDT photometric files, installation manuals, wiring diagrams, CAD drawings, and DMX protocol charts. Individual product pages also link directly to relevant downloads. For documentation not available online or custom IES files for specific configurations, contact technical support. For documentation not available online or custom IES files for specific configurations, please contact technical support.

Yes, IES, LDT, and TM-33 photometric files are available for all standard product configurations at https://www.acclaimlighting.com/pages/documentation or on the individual product pages. Files are organized by product family and include data for each available beam angle and color temperature option. For custom configurations or products with adjustable optics, please contact technical support to request specific IES files matching your project parameters.

Yes, Acclaim provides specification support for lighting professionals developing project documentation. Services include product selection guidance, photometric calculations, control system architecture recommendations, and specification language for construction documents. For complex projects, Acclaim can coordinate with your lighting designer to ensure fixture specifications align with design intent. Contact the sales team or support@acclaimlighting.com to request specification assistance.

Project specifications and bid requests should be submitted through your regional Acclaim representative. Include project name, location, timeline, fixture schedule with quantities, and any special requirements such as custom finishes or optics. For competitive bid situations, clearly indicate the bid deadline and any required documentation format. Acclaim will provide formal quotations through your local authorized representative.

Acclaim Lighting serves commercial, hospitality, institutional, and landmark markets with products engineered for demanding permanent installations. Primary applications include building facade illumination, landscape and hardscape lighting, fountain and water features, signage and wayfinding, sports and recreation facilities, themed entertainment venues, transportation hubs, and high-end residential exteriors. Products are specified for projects ranging from boutique hotels to major civic landmarks.

Acclaim products carry relevant certifications based on product type and application including UL, ETL, and cUL listings for electrical safety, IP ratings for ingress protection, and IK impact ratings where applicable. Specific certifications are listed on individual product spec sheets. Marine-grade options are available for specialized applications.

Acclaim designs products for maximum luminous efficacy, extended service life, and minimal maintenance to reduce total environmental impact. LED technology inherently reduces energy consumption versus legacy sources, and many products exceed standard efficacy thresholds. Features like CoreSwap field-replaceable emitters and drivers extend fixture lifespan by allowing component upgrades without full replacement. Acclaim's Modular Systems platform ensures minimal waste when producing fixtures and Acclaim operates a 439 kW solar array at their headquarters in Los Angeles which can fully power the facilities most months of the year.

Returns are handled through the authorized representative from which products were purchased. Standard stock products in original, unopened packaging may be eligible for return, subject to restocking fees. Custom-configured products, special orders, and opened/installed products are generally not returnable. Contact your representative for specific return authorization requirements. All returns require prior authorization; unauthorized returns will be refused.

RMA numbers for defective products under warranty are issued by contacting support@acclaimlighting.com with proof of purchase, product details, and documentation of the defect. For non-warranty returns, coordinate with your authorized dealer first, as most returns are processed through the dealer channel. Once approved, an RMA number and shipping instructions will be provided. Products returned without valid RMA numbers will not be processed and may be returned to sender at shipper's expense.

Custom powder coat finishes are available for most exterior fixture housings beyond standard white, black, and gray options. RAL and custom color matching is offered for projects requiring specific architectural finishes. Custom finish orders may require minimum quantities, color sample approval, and additional lead time. Submit finish requirements with RAL numbers or physical samples to your sales representative for quotation.

Many Acclaim fixtures are available with multiple standard beam angle options ranging from narrow spot (10°) to wide flood (60°+) distributions. Custom optical solutions for unique applications may be possible depending on fixture platform and project scope. Wall wash, asymmetric, and specialized distribution patterns are available on select product lines. Contact technical support with your photometric requirements to discuss available optical configurations or custom development feasibility.

Evaluation samples and demo units may be available for qualified projects through your authorized representative or Acclaim sales representative. Sample requests should include project name, location, scope, timeline, and specific products being considered. Please contact your regional representative to discuss sample availability and terms.

On-site commissioning support and training are available for projects with complex control integration or large fixture deployments. Services include system programming, DMX addressing, wireless network configuration, and operator training. On-site support is typically quoted as a project service; contact your sales representative during the specification phase to include commissioning in your project scope.

Product announcements, application stories, and technical updates are shared through the Acclaim Lighting website, email newsletters, and industry trade publications. Register at acclaimlighting.com to receive email updates on new product releases and firmware updates. Acclaim also exhibits at major industry events including LEDucation, and regional lighting trade shows. Follow Acclaim on professional social media channels for project spotlights and company news.